Knowledge Books


General Troubleshooting This book includes basic troubleshooting procedures you can try before you submit a request. These are the same steps that the support staff will go through and in most cases will resolve the problem without the need of the support staff.
This should be your first stop.
Phone System and Directories Contains a list of all Rust Communications locations and their respective phone numbers.
Known Issues This Knowledge Book covers any known software issues we have encountered. It will also cover any known solutions to these issues.
Using Email
Using OTIS This Knowledge Book provides you with detailed information on how to use OTIS.
Using Saxotech
Website Issues
MediaPlus Advertising This Knowledge Book contains basic, step-by-step instructions for entering ads, and new clients into the PBS system. It is intended primarily for new users.
MediaPlus Advertising Site Specific Information This Knowledge Book contains MediaPlus Advertising information and procedures specific to each site.
MediaPlus Advertising Accounting This Knowledge Book contains basic, step-by-step instructions for accounting operations performed in the PBS system. It is intended primarily for new users.
MediaPlus Layout and Pagination This Knowledge Book contains basic, step-by-step instructions for creating layouts, and paginating ads in the PBS system. It is intended primarily for new users.