Home → Known Issues → Postini → Entourage crashes when opening the Quarantine Summary email

5.1. Entourage crashes when opening the Quarantine Summary email

This is due to certain junk messages in the quarantine summary report containing characters that Entourage doesn't know how to display. You will have to hide the Preview Pane and delete the report to fix it.

Here's how:

1) Open Entourage.
2) On the View menu, mouse-over Preview Pane and select None.
3) Single-click on the Quarantine Summary Report email and hit Delete on your keyboard.
4) Right-click on the Deleted Items folder and select Empty Deleted Items.
5) On the View menu, mouse-over Preview Pane and select Below List or On Right (personal preference).