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3.1. What are Knowledge Books?

Knowledge Books are written by the IT Department and will cover everything from how to check your Postini junk filter to font troubleshooting and other common problem that can be resolved by you. Before submitting a request through the web form or email, please check the Knowledge Books to see if your problem has a documented solution. This part of the site will be evolving and growing over time, so check it first before submitting a request. If you have any suggestions for additions to the Knowledge Books, please submit these requests to the Knowledge Book Additions forum.