Home → Using OTIS → Support Requests → Viewing Request Status

2.2. Viewing Request Status

When you submit a support request you will be given an access key which you can use to view the status of a support request. to view the status of a request, click the Check on a Request link at the left and enter your request key in the box. At any time while the request is still open, you can enter your access key and update information from this screen.

As updates are made to the request, either by you or the IT staff members, you can return to this screen to view the status. Assuming you submitted a valid email address in the request, you will also receive updates via email. If you reply to these emails, the information will be automatically added to the request.

After a ticket is closed you will no longer be able to view the status of a support request. Any email replies to status update emails will be logged in the ticket but will not be visible by you or the support staff. If the problem has not resolved itself, please log a new support request and reference the old request key in the box What were you doing just prior to the problem occuring?