1.1. Welcome to Otis!

Welcome to OTIS, the Online Technical Information System for Rust Communications.

With this system, you can submit a request for technical support, view Knowledge Books for information on how to do common tasks, and participate in forums where you can discuss tech topics with the IT staff and other employees.

The system can be reached by using any web browser and going to http://otis.semissourian.com.

There are three main parts to OTIS.

Support
The first part allows you to submit a request for support and also check on the status of a support request. To submit a request, click the "Submit a Request" link at the left and fill out the form. You may also submit requests by sending an email to otis@semissourian.com. More information can be found in Chapter 2.

Knowledge Books
The next major part of the system is Knowledge Books. These are written by the IT Department and will cover everything from how to check your junk filter to font troubleshooting and other common problem that can be resolved by you. Before submitting a request through the web form or email, please check the Knowledge Books to see if your problem has a documented solution. More information can be found in Chapter 3.

Forums
The last major part of the site is Forums. The forums will be used to address topics that are not or cannot be covered in the Knowledge Books. Things such as known issues with hardware and/or software (such as the CS2/Intel problem) and other pertinent IT related topics will be addressed. More information can be found in Chapter 4.

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